Password reset
Start from Forgot password in the app. The email link opens the Life Vault website reset page.
Support
Life Vault Support
Get help with app access, Cloud Backup, password reset, account deletion, privacy questions, and product availability.
Contact support
Send app, account, Cloud Backup, or privacy questions to support@lifevaultapp.co.
Account deletion
Review how to request deletion of your cloud account and cloud backup data.
Privacy Policy
Read how Life Vault presents local records, Cloud Backup, support, and store data.
Terms of Service
Review product boundaries, user responsibilities, and service limitations.
Before you email
- Include your platform, app version, and the feature or screen involved.
- For account questions, email from the address connected to your cloud account.
- Do not send your Vault PIN, backup password, recovery key, full ID numbers, medical details, or private documents.
- For password reset, use Forgot password in the app, then complete the reset from the email link.
Important support limits
Life Vault cannot unlock encrypted local data, recover lost Vault PINs, verify lost recovery material, or replace legal, medical, financial, estate, emergency, or healthcare advice. Keep independent backups and recovery material somewhere safe.
Common help paths
Cloud Backup
Cloud Backup is optional and stores encrypted recovery copies. It is not live multi-device sync.
Local records
Records remain on your device unless you back them up, export them, restore them, or delete them.